FAQs
Questions and answers
Will I get the best rate if I book via the website?
Certainly. You’ll find the best rate guaranteed on the Grand Maison website. Check availability and terms and conditions directly here: https://grandmaison.kross.travel/
How does self-check-in work at Grand Maison apartments?
Self-check-in allows guests to arrive at their own convenience, offering greater flexibility regarding arrival times. It is a solution designed to make arrival easier, whether for leisure stays or business trips.
Does the number of guests affect the cost?
Yes, the price may vary depending on the number of guests specified in the booking.
Do you offer a discount for long stays?
In many cases, yes, especially for stays of more than a week.
What is included in the booking price?
Accommodation, initial linen, towels, Wi-Fi and final cleaning.
Can I change the dates after booking?
It depends on availability and the cancellation policy you have chosen.
Will I receive written confirmation of my booking?
Yes, you will always receive a confirmation email.
Is online check-in compulsory?
Yes, to comply with Italian regulations regarding guests.
Why do I need to send documents for all guests?
This is required by law for registration with the authorities.
Is my data secure?
Yes, they are processed in accordance with data protection legislation.
What time is check-in?
The timetable is specified in the advertisement and in the instructions sent prior to arrival.
Is self-check-in available?
Yes, many properties offer self-check-in via a keybox or smart lock.
When will I receive my login details?
Once you have completed online check-in.
Can I check in early?
If the accommodation is ready, this may be possible for an additional charge.
Can I arrive very late in the evening?
Sì, il self check-in consente arrivi anche dopo mezzanotte.
Is the tourist tax included in the price?
This is usually requested separately in accordance with local regulations.
Can I have an invoice?
Yes, on request.
Are the Grand Maison apartments only suitable for holidays?
And that’s not all. The apartments are designed for both holidays and business trips, with carefully chosen facilities to ensure comfort, convenience and independence throughout your stay.
In which areas does Grand Maison operate?
Grand Maison offers short-term rentals in Turin, Liguria and the province of Cuneo, with a selection of apartments in urban, coastal and mountain settings.
Are there towels and sheets?
Yes, they are included for every guest.
Are the flats cleaned and sanitised?
Yes. Grand Maison emphasises thorough cleaning and sanitisation of its premises as part of its value proposition.
Can I contact Grand Maison before booking?
Yes, Grand Maison’s customer service team is available every day by phone, WhatsApp and email to provide information on availability, your stay and the apartments.
What sort of flats can I find in Turin?
In Turin, the range includes options for city breaks, business trips and stays in central or well-connected areas, with a focus on comfort, design and ease of getting around the city. Click here to view the apartments
What sort of flats can I find in Liguria?
In Liguria, the accommodation on offer is geared towards beach holidays and tourist stays, with apartments located near the beaches or designed for those looking for a convenient base on the coast. Click here to view the apartments
Are pets allowed?
Only in pet-friendly accommodation.
Is there a charge for pets?
An additional charge may apply.
Does Grand Maison offer accommodation for couples, families or groups?
Yes, our catalogue features apartments and villas of various sizes, so we can cater for couples, families and groups alike. Discover our apartments
Can you recommend any secure car parks?
Yes, we can recommend nearby garages.
Is it easy to get there by public transport?
Yes, there are usually stops nearby.
Can you recommend any taxis or transfer services?
We can provide useful phone numbers or apps.
Can I leave my luggage before check-in?
If this isn’t possible at the venue, we recommend nearby luggage storage facilities.
Posso lasciare i bagagli dopo il check-out?
It depends on the venue’s availability.
Which luggage storage services would you recommend?
Radical Storage, Bounce, Nannybag and Stasher.
Are there any restaurants near the accommodation?
Yes, we can suggest a few options.
Can I organise parties?
No, parties and events are not permitted.
Can I host unregistered guests?
Only by prior arrangement and subject to capacity limits.
What time is check-out?
By 11:00 am, unless otherwise agreed.
Can I check out late?
Only if available.
Do I need to clean before I leave?
Please leave the accommodation tidy.
Where do I put the rubbish?
Follow the directions provided at the accommodation.
How do I report a problem during my stay?
Get in touch with us straight away, including a photo or description.
What happens if I break something?
Let us know straight away so we can find the best solution.
What happens if I lose my keys?
A fee may be charged for the replacement.
Are the flats sanitised?
Yes, they are professionally cleaned between stays.
Do you provide complimentary toiletries?
Yes, a complete starter kit.
Are there any kitchen cleaning products?
Yes, initially.
Can I request an extra clean?
Yes, at an additional cost.
Can I request a change of bed linen?
Yes, on request.
Is there a user manual?
Yes, available in the accommodation.
Is there a hairdryer?
Yes, it’s usually included.
Is there any support available during your stay?
Yes, we are available to provide support.
Can I get some travel advice?
Yes, we’d be happy to help you.
Can I get in touch with you after my stay?
Yes, we’re always available.
Can I come back and stay?
We look forward to welcoming you back.
Do you offer discounts for regular guests?
Sometimes, yes.
Can I share photos of my stay?
Yes, we’re pleased about that.
Do you offer support in multiple languages?
Yes, we aim to assist international guests.
Can I ask for some restaurant recommendations?
Yes, for any information.
Can I ask for recommendations on local activities?
Yes, we’re happy to help.
How does communication work during your stay?
Mainly via the platform’s messaging service.
What should I do if I forget the keybox code?
Get in touch and we’ll be happy to help.
Can I contact you in an emergency?
Yes, we are available for emergencies.
